Stockout rate at service delivery points

Stockout rate at service delivery points

Stockout rate at service delivery points

This indicator measures the number of service delivery points (SDPs) that experienced a stockout of a specific FP tracer product that the SDP is expected to provide, at any point, in a defined period of time (i.e. the past three, six or twelve months). The indicator should be calculated separately for each product or method. It can be measured over any time period; however, one year is typically used.

This indicator is calculated as:

(Number of SDPs that were stocked out of a specific FP tracer product according to the ending balance of the most recent logistics report [or on the day of site visit]/Total number of SDPs that reported or were visited in supported countries that offer the FP tracer product) x 100

Data Requirement(s):

Information on stock levels of all products of interest in specified time frame.

If targeting and/or linking to inequity, stratify survey sample by location (poor/not poor) and disaggregate by location.

Site visits, physical inventories, logistics reports; logistics management information system records; supervision records, if available

This indicator measures product availability/absence over a period of time and serves as a proxy indicator of the overall ability of a facility or program to meet client’s needs with a full range of products and services.

Stock records must be available and maintained regularly for this indicator to be accurate. It is also important to check stock records with what was “planned to be stocked”, to ensure that facilities are not rationing supplies in order to avoid stockouts.

If national policy dictates that different brands of the same product cannot be used interchangeably, then evaluators should monitor brands separately. If the policy allows substitution on equivalent brands, and if providers make such substitutions in practice, then evaluators can monitor different brands as a single product.

Using data for a 12-month period allows evaluators to consider seasonal variations in product use, but they may have difficulty obtaining historical data. Calculating this indicator using data for six months is less cumbersome because it requires reviewing fewer reports. If evaluators rely on fewer than 12 months of data, they should investigate seasonality issues.

access, management, family planning, commodity

United States Agency for International Development (USAID) Global Health Supply Chain Program. (2018). USAID global health supply chain program procurement and supply management IDIQ project monitoring and evaluation plan. Washington, DC, USA: Chemonics International Inc. Retrieved from

Aronovich D, Tien M, Collins E, Sommerlatte A, Allain L. 2010. Measuring Supply Chain Performance: Guide to Key Performance Indicators for Public Health Managers. Arlington, Va: USAID | DELIVER PROJECT, Task Order 1.