Number or percent of women who report satisfaction with their family planning provider
Number or percent of women currently using a modern contraceptive method who respond affirmatively to a question asking if they would return to their family planning (FP) provider and would refer a relative or friend to that provider. This indicator should be measured for providers who have received program support.
As a percent, this indicator is calculated as:
(Number of women currently using a modern contraceptive method who reported that they would return to their FP provider and would refer a relative or friend to that provider/Total number of women surveyed) x 100
Number of women who are using modern contraception and their level of satisfaction with their FP provider
This indicator can be disaggregated by age, urban/rural status, or geographic location of women.
How satisfied a woman is with her FP provider impacts a woman’s contraceptive use. A positive client-provider interaction is a predictor of behavior change – in this case, use of or continued use of a modern contraceptive method. This is a proxy indicator for assessing quality of the client-provider interaction, which would include the woman feeling the provider respected her privacy and decisions, was well-informed about her contraceptive options, and was counselled on what FP methods best suit her reproductive needs and preferences.
This indicator does not measure actual quality of FP providers’ services, only the opinions of clients that FP providers are providing good services. Satisfaction with a health provider can be highly subjective, including aspects that may be very important to one client and not at all important to another.
family planning, health system strengthening (HSS), quality