Number of faculty and trainers who demonstrate the use of professional core training competencies on the job
“Faculty and trainers” are those persons knowledgeable in the subject area, designated to improve knowledge and skills through the training activities of a given organization. “Use of professional core training competencies” is context-specific. “On the job” indicates that this assessment takes place in an actual work context (when conducting training or providing services).
A checklist of competencies that the faculty or trainer should demonstrate
Observation by an external expert of faculty and trainers performing actual training activities
One important measure of institutional capacity for training is the ability of staff to conduct training activities using state-of-the-art techniques. These include using participatory learning activities, demonstrating and having trainees practice using relevant job aids, summarizing key messages, and using encouragement rather than negative criticism. These contemporary adult learning techniques contrast sharply with the “classroom lecture format” that has characterized training in the past and is far less effective in achieving training objectives among adult learners, especially those with lower educational levels.
Evaluators should share the scores from these assessments and discuss with the persons evaluated, so that the faculty and staff can use this feedback to improve their training techniques and thus the quality of training. The organization achieves little if it documents the quality of training without providing feedback to those involved.
If the evaluation takes place in a simulated environment and not in an actual training setting, it will not be an accurate assessment of the individual’s performance in front of a group of trainees, and will not be the most beneficial assessment for feedback in improving future performance.