Case Management Information Systems Governance Guidelines

Case Management Information Systems Governance Guidelines
Citation: Nyaboga, J., Onyango, F., Nzyoka, R., and Cannon, M. (2021). Case Management Information Systems Governance Guidelines. Washington, DC, USA: USAID and Data for Impact (D4I).
Abstract: Increased demand for timely and accurate child protection data by decision makers and social workers has created an urgency and a great opportunity to build impactful case management information systems (CMIS) implementation. The sensitive and dynamic nature of child protection activities has necessitated the need to not only automate service delivery but also to build strong systems that comply to technological and ethical standards while promoting innovation and best practices. Successful implementation not only requires the highest safety and security standards, government ownership, and well-defined accountability mechanisms, but it also underlines the need for a strong policy and regulatory base. Countries are at different levels with implementation of CMIS, and these systems are evolving from paper-based generation, transmission, and storage to web-based systems. A concerted effort is necessary to safeguard the gains by strengthening governance for these information systems.

Data for Impact (D4I) is supporting the development of a global governance guidance document for implementation and oversight of CMIS. This guidance document is part of the larger governance activity by D4I in development of a CMIS Assessment and Planning Toolkit designed to improve the capacity of governments in evaluating digital systems to support child protection and care and to assess their potential for scale-up and long-term sustainability.

Access a related Excel tool and the CMIS Assessment Toolkit.
Shortname: ms-21-203-d4i
Author(s): Nyaboga, J., Onyango, F., Nzyoka, R., and Cannon, M.
Year: 2021
Language: English